User Feedback Sheet

Owned by Bhumika Ray (Deactivated)
Last updated: Oct 05, 2023 by Sabir Shakir Shaikh
1 min read

SNo

Username

UAT Done on (Jira/JSM /Both)

Usability Rating (Satisfactory/Good/Efficient)

Feedback/Comments/Suggestions

SNo

Username

UAT Done on (Jira/JSM /Both)

Usability Rating (Satisfactory/Good/Efficient)

Feedback/Comments/Suggestions

1

Sabir shaikh

Both

Good

The plug-in is working fine but I will suggest that the ticket be assigned based on the issue type, not sequentially.
for example,
if these are there are two agents A and B

If Agent A is assigned an epic issue type that takes 5 hours to complete and Agent B is assigned a task issue type that takes 1 hour to complete, it may not be fair to assign another epic ticket to Agent A during the same shift. This could result in uneven work distribution.

 

 

 

 

 

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