Shift Configuration

Owned by Leo Prakash
Last updated: Sept 22, 2023
1 min read

The Users/Agents should have Assignable issue permission along with respective product access Jira Software/Jira Service Management

  1. Create Shift: Users can configure 3 shifts for each project to save avoid manual effort and assign issues in the round-robin method.

  1. Add Agents: Users can add multiple Agents to a shift.

  1. Submit the configuration